Check documents and videos on compatibility, FAQs, upgrade information and available fixes. Windows 11 Support Center. If your fingerprint reader is not working, there are several potential solutions depending on the setup, login, or other issue that you are experiencing.

First, locate your fingerprint reader to confirm that your computer includes a fingerprint reader. Verify that your computer includes a fingerprint reader by locating the component on your computer. The fingerprint reader might be located on the side of your computer, on the keyboard, or on the palm rest. If the fingerprint reader stopped working after a Windows update, use узнать больше following procedure.

Verify whether you are experiencing a known issue. Go to the Microsoft article Windows 10 release information in Englishselect the Windows hp simplepass fingerprint reader windows 10, and then select Known issues and notifications.

If you are not experiencing a known issue, continue the procedure to try to resolve the problem. Perform a power reset. Perform a system reset. Verify that your fingerprint reader settings are now available. In Windows, search for and open Sign-in options. If the fingerprint reader settings are available, a Set up button is available under Windows Hello Fingerprint.

If you cannot login using the fingerprint reader with Windows Hello, use the following procedure to reset hp simplepass fingerprint reader windows 10 Windows Hello settings. Under Windows Продолжить Fingerprintclick Set up. Follow the on-screen instructions to set up the fingerprint reader.

Then, log in to Windows. If the fingerprint sign-in option was not available, run Windows Update. In Windows, search for and hp simplepass fingerprint reader windows 10 Check for updates. If the fingerprint reader sign-in option is still not available, troubleshoot the fingerprint reader setup.

If you are not able to set up the fingerprint reader, use this procedure. If the Set up button is available under Windows Hello Fingerprintclick Set up and then follow the on-screen instructions. If the Set up button is not available under Windows Hello Fingerprintgo to the next step. In Windows, search for and open Device Manager. Click the arrow next to Biometric devices to expand the category.

Verify that the fingerprint reader is available. If the fingerprint reader is not available, click the arrow next to Unknown devices to see if the fingerprint reader is listed in that category. If the fingerprint reader is not listed in Device Manager, use the troubleshooting hp simplepass fingerprint reader windows 10 in Fingerprint reader is not detected in Device Manager.

If the fingerprint reader is not listed in Device 2.50 forklift manual free, use the following procedure. Update the BIOS. If the computer passes the Fingerprint Reader Test, perform a system reset.

Perform a Windows Cloud Recovery. For instructions, see one of the following documents:. If the fingerprint reader still does not work, contact HP Customer Support.

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See your browser’s documentation for specific instructions. HP Customer Support. Select your model. How does HP install software and gather data? Need Windows 11 help?

HP Notebook PCs – Fingerprint reader troubleshooting Windows 10 If your fingerprint reader is not working, there are several potential solutions depending on the hp simplepass fingerprint reader windows 10, login, or other issue that you are experiencing.

Locate the fingerprint reader Verify that your computer includes a fingerprint reader by locating the component on your computer. Note: The appearance of your computer нажмите чтобы узнать больше vary from the examples. Fingerprint reader located on the side of the computer. Fingerprint reader located on the keyboard. Fingerprint reader located on the palm rest. Fingerprint reader stops working after a Windows update If the fingerprint reader stopped working after a Windows update, use the нажмите для продолжения procedure.

Restart the computer. Unable to login using the fingerprint reader Windows Hello If you cannot login using the fingerprint reader with Windows Hello, use the following procedure to reset the Windows Hello settings. If there are any available updates, they begin installing automatically.

Cannot set up the fingerprint reader If you are not able to set up the fingerprint reader, use this procedure. Fingerprint reader is not detected in Device Manager If the fingerprint reader is not listed in Device Manager, use the following procedure. Select a location. Europe, Middle East, Africa. Asia Pacific and Oceania. Select a language. Confirm Back. Search all support. Search help. Tips for better search results Ensure correct hp simplepass fingerprint reader windows 10 and spacing – Examples: “paper jam” Use product model name: – Examples: laserjet pro p, DeskJet For HP products a product number.

Loading Results. The Virtual Agent is currently unavailable. Windows 10 get variables command free try again shortly. Need help troubleshooting? Just ask. Try asking HP’s Virtual Agent. Session timed out. Your session on HP Customer Support has timed out. Please sign back in to continue Hp simplepass fingerprint reader windows 10 in.

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Click Get Started. Enter your PIN. Scan your finger on the fingerprint reader. Click Add Another if you want to repeat the process with another finger, or close the program.

In the left navigation pane, select Sign-in options. Under Fingerprint, click Remove, and then close Accounts. Solution Select the Start. Click Sign-in options on the left. Click Get started. Click Add Another to repeat the process with another finger, or close the program. Select Remove, and do the same for Facial Recognition.

Select the operating system currently on the computer, scroll down, and then expand Drivers — Keyboard, Mouse and Input Devices. The fingerprint sensor driver is listed. Note the version number and date.

If the driver available on the web site is a later version, download and install it. Locate the fingerprint reader on your computer. Most HP notebook computers have this sensor on the right side of the computer. In Windows, search for and open Sign-in options. On HP notebook computers, the fingerprint reader is a small metallic sensor located near the keyboard or display. By swiping your finger perpendicular to the metallic sensor you can log on to the computer, a secure web page, or open a password protected program.

Press and hold the Windows In the Search box type settings. In the search results list, touch or click Settings App. Touch or click Accounts. Touch or click Sign-in options. In the Windows Hello section, touch or click Set up under Fingerprint. Touch or click Get started. Enter your PIN number. Tap Security. Tap Nexus Imprint. Scan your current fingerprint or use your backup screen lock method.

Make the change you want. To delete a fingerprint, next to the fingerprint, tap Delete. Restart your device Most of the software issues like an Android fingerprint is not working can be fixed by rebooting your phone. Just press the power button for a while to let your phone restart. Corrupted device drivers: Your Fingerprint reader will not work if the related drivers are corrupted, outdated or incompatible. Software conflicts: Your fingerprint reader software or other software are causing the Windows fingerprint not working issue.

Enable biometric support. Check for Windows support. Clean the fingerprint reader. Update the device driver. Update the fingerprint reader software. Find new device drivers if you changed operating systems. To fix that, try to update the corresponding drivers: Right-click on Windows key and select Device Manager.

Locate the Hello, webcam, and fingerprint drivers individually and right-click on each of them. Select Remove driver software and wait for the removal to be finished. Under System Configuration, look for a Biometric Device option; if it exists, enable it. Press F10 to save this setting and restart the computer. Before you can make any changes you will be prompted to scan your finger and be identified by the system. Enter your Windows password, then click the Ok button.

The fingerprint sensor is located on the power button. To resolve this issue, perform the following steps to clear the fingerprint database. Open the folder. Delete all files in this folder.

Close Windows Explorer. Restart the computer. The fingerprint function is restored. Setting up your fingerprint Tap the Settings icon on your Android device and tap Lock screen and security. Scroll down and tap Screen lock type. Add your fingerprint — follow the instructions on your screen and go through the wizard. Up to 3 fingerprints can be registered on the device.

If prompted, enter your password then tap. Place finger on the home key and then lift off. To register additional fingerprints: Tap. Up to 4 fingerprints can be registered on the device. From a Home screen, swipe up or down from the center of the display to access the apps screen. Navigate: Tap. Select the fingerprint to remove. To confirm, review the disclaimer then tap.